People who tried to get invisible braces from SmileDirectClub might find themselves in a difficult situation now that the company has shut down just a few months after declaring bankruptcy. This means that regardless of their position in their treatment process, SmileDirectClub patients will no longer receive aligners or customer service. Furthermore, they will still be required to continue making payments, which could last anywhere from a few months to a couple of years.
Invisible aligners have been trending as a teeth-straightening option because they provide a subtler alternative to traditional orthodontic treatments. Unlike companies like Invisalign, SmileDirectClub does not require in-person meetings, which makes it a convenient choice for many patients.
Despite its convenience, SmileDirectClub has faced criticism for its questionable practices, such as making dissatisfied clients sign NDAs. There have also been reports stating that the company was offering discounts right before declaring bankruptcy, encouraging people to make lump-sum payments instead of monthly installments.
According to the company’s FAQ, patients are still expected to make monthly payments until the bankruptcy process is complete. However, the details surrounding these payments remain unclear. Nonetheless, SmileDirectClub customers are encouraged to reach out to Healthcare Finance Direct for support and guidance related to their payment plans.
As the situation unfolds, updates on payments and other pertinent information will be communicated to those affected. However, until then, customers are left wondering about their pending aligners and retainers and what to do next in their treatment process.