Embracing the Future: How Restaurants Will Utilize More Tech by 2024

Paul Damaren

by Paul Damaren, Chief Income Officer at RizePoint

The future of the restaurant industry looks bright as we anticipate the theme for 2024: increased adoption of advanced technologies. Embracing AI, IoT, blockchain, and machine learning will help us optimize and enhance all aspects of our businesses.

In the upcoming year, restaurants are expected to leverage technology to:

• Optimize operations – Technology has revolutionized inventory management, supply chains, and food safety. It has provided managers with valuable data to make informed decisions on purchasing and scheduling.
• Boost automation – With labor costs being a major expense, many restaurants are turning to automation to reduce costs and improve efficiency. Companies like Sweetgreen have seen great success in adding automation to their kitchens, boosting accuracy, quality, and productivity while saving on labor costs.
• Elevate convenience – Technology is making the guest experience more convenient, such as one-button checkouts, contactless options, and personalized offerings based on individual preferences and dietary needs.
• Generate data-driven insights – Restaurants will focus on leveraging analytics to gain insights into customer behavior and preferences, helping them make smarter decisions about purchasing and staffing.
• Enhance customer engagement – Utilizing tech tools to drive personalization and loyalty programs will deepen relationships with customers and meet their evolving needs.

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