In this week’s episode of Hotel Moment, Wilhelm Luxem, Head of Quality Commission at Swiss Deluxe Hotels, joins Revinate CMO Karen Stephens with several reasons why hoteliers have the best of both worlds.
Every hotelier is in a unique position to leverage technology as a competitive advantage while keeping the traditional, more human aspects of the guest experience alive. Wilhelm describes technology as a “complement” to hotel operations — something intrinsically part of hotel DNA that facilitates the true meaning of hospitality and solves its most pressing challenges.
Wilhelm lists several heuristics you can use to decide which technology is right for not only your business goals, but also your hotel staff. Because in order to transform your hotel’s performance, every team member should be involved in technology decisions.
Tune in for an optimistic conversation on the real-world application of hotel technology that honors the traditional aspects of hospitality.
Meet your host
As Chief Marketing Officer at Revinate, Karen Stephens is focused on driving long-term growth by building Revinate’s brand equity, product marketing, and customer acquisition strategies. Her deep connections with hospitality industry leaders play a key role in crafting strategic partnerships.
Karen is also the host of The Hotel Moment Podcast, where she interviews top players in the hospitality industry. Karen has been with Revinate for over 11 years, leading Revinate’s global GTM teams. Her most recent transition was from Chief Revenue Officer, where she led the team in their highest booking quarter to date in Q4 2023.
Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com
Watch the video
Transcript
[00:00:00] Wilhelm Luxem: The key element of those choices is always how can technology complement, first of all, our DNA, our service philosophy, and how can it improve our efficiency as an organization?
[00:00:18] Karen Stephens: Welcome to the Hotel Moment podcast presented by Revinate, the podcast where we discuss how hotel technology shapes every moment of the hotelier’s experience. Tune in for our guest episodes where we explore the cutting edge technology transforming the hospitality industry and hear from experts and visionaries shaping the future of guest experiences. Alongside our conversations with guests, we have episodes for you hosted by Revinator, Brenna Turpin, on resources available to you all. These resource packed episodes have granular advice on overcoming industry and operational challenges so you can emerge as a hotel superhero. Whether you’re a hotelier or a tech enthusiast, you’re in the right place. Let’s dive in and discover how we can elevate hospitality together.
Hello, and welcome to the Hotel Moment podcast. I am your host, Karen Stephens, the Chief Marketing Officer of Revinate. And today, we’re excited to speak with Wilhelm Luxem, a seasoned leader in luxury hospitality with an impressive background spanning multiple prestigious hotels and consulting ventures.