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Every year, Customer Service Week is a time to globally celebrate the importance of customer service and the dedicated individuals who support customers every single day. At ConstructConnect, we don’t just focus on customer service for one week – we are committed to “Delivering Customer Value” every day of the year.
This commitment is one of ConstructConnect’s core company values, along with People First, Expand Your Impact, Make It Happen, and Embrace Change. Our team understands that delivering customer value means listening to our customers, finding the right solutions, and making it easy for them to get what they need.
During this week, we want to recognize and honor our outstanding team members who elevate our customer service by sharing the importance of Delivering Customer Value in their own words:
- Susan Ripley, Vice President, User Experience, shares, “’Delivering Customer Value’ drives me every day. Our process puts the customer at the heart of what we do, helping them solve problems in a delightful way.”
- Daniel Wal, Sr. UX Content Strategist, expresses, “Our products are transformative, and we have an obligation to be vigilant with quality, stability, innovation, and training to help our customers succeed.”
- Kim Bedgood, Customer Service Representative, emphasizes, “In Customer Service, we work together to listen to our customers and show empathy for their situation, which motivates me to meet interesting people every day.”
- Kelly Murphy, Sr. Manager, Customer Success, states, “’Delivering Customer Value’ is at the core of all our interactions. We are always listening and advocating for the best experience to keep our customers’ businesses producing results.”
- Steve Pompel, Technical Support Representative, explains, “I want our customers to get the most out of our products, so I place myself in their shoes to make their interactions with me as positive and productive as possible.”
- Anthony Guerreso, Sr. Director, Product Marketing, emphasizes, “Delivering customer value is critical to the success of our business. It starts and ends with listening to our customers and delivering a product that makes their jobs and lives easier.”